Pros
One free massage a month.
Cons
Underpaid and overworked. Understaffed because the turnover is too high for front desk because they don't pay enough and offer benefits. Usually understaffed for assistant managers. Benefits package was a joke. Hours expected to work per week turn your salary into somewhere around $15.00 an hour. Be prepared to be a slave to your cell phone as all of your front desk associates and massage therapists will text you non-stop day and night on the phone the company doesn't help you pay for. (40 people texting you when they are sick or have questions. Fun stuff.) Franchisees cry that the profit margins are too low to pay you for the 60+ hour work weeks you put in, yet they live in multi-million dollar homes, own multiple locations and drive expensive cars. You will get screamed at over massages multiple times every day. Your employees will hate you because you can't make their life better for them since Massage Envy is the problem and you can't change how little they pay, how they handle sick days, non-existent PTO, etc. Get ready to show up at the clinic on your day off when someone claims that they were fondled during a massage and you need to take a report for corporate about it. Get ready to be responsible for the sales numbers of the people at the front desk that you don't have enough of and don't have time to train because you're dealing with customers, answering phones, managing massage therapists, changing light bulbs, doing payroll, ordering supplies, etc. Bottom line is that this company pays crap and everyone hates it. The employees feel robbed and so do the customers. High pressure sales to make your numbers. You'll rarely make the manager bonus that they tell you you will make. You will attend lots of meetings about how to make this better and when you offer simple solutions like pay more and offer benefits you will just be told that can't happen. Lose lose for everyone involved.
