New Orleans-Uptown - Licensed Massage Therapist Massage Envy Employee Review

2.0
19 Dec 2023
Recommend
CEO approval
Business outlook

Pros

- Flexible pre shift arrival time - Zero pressure to add or upsell enhancements

Cons

- Poor Management: I was shocked to find rooms without towel warmers, several stools broken, and even tables without table warmers for which we had to move warmers around to accommodate. In addition, I was fired for speaking up about the 7th broken chair and inquiring why broken chairs were continuing to be put in the rooms to which I was laughed at, repeatedly gaslit, and told that I was gossiping when I mentioned this awful communication to other staff. Expressing concern over toxic and completely aggressive/hostile communication when addressing a repeatedly occuring disfunction to my ability to provide excellent service is NOT ok. - Broken equipment and a frustration when broken equipment is addressed. - Firing without any proper communication to reach a solution or move forward -Managers daughter was the person who reacted as above to me making it a clear bias when assessing the situation.Any front desk who addressed a simple question "why are broken chairs being put back into the rooms and how can we fix that disconnect" would be reprimanded -not the therapist fired. -Complacent staff that has been there for 10 years ok with broken equipment.

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Massage Envy Response
2y
We at Massage Envy Franchising are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. In general, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. We're disappointed to hear that you didn't feel the brand values delivered. Locations are independently owned and operated, so the employment experience that each provides is unique. If you could provide us with some additional details on your experience and your franchised location via email to meemployeebrand@MassageEnvy.com, we'll gladly route this feedback to the franchisee.

Explore other reviews about Massage Envy

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
3w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
3.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

AMTA insurance covered, job equipment provided by company

Cons

Franchise owners operate at different levels of support

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