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Mattersight

Acquired by NiCE

Is this your company?

Poor management - Anonymous employee Mattersight Employee Review

3.0
27 Mar 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Peers are great! The people I work with on a daily basis are friendly, smart, and hardworking which makes the cons almost bearable.

Cons

The company leans on smart, recent college grads to make-up for a product that doesn't really work and has constant fire-drills. This company has been in business for 14+ years but still thinks of itself as a start-up. In reality it is a poorly managed organization that attempts to disguise this from the younger employees with free snacks, beer on tap, and a pingpong table. Do not be deceived. Your work will never be good enough despite many and varied attempts to go beyond what is asked of you and you will not receive adequate training or feedback to grow professionally. You're basically a blind rat that needs to run on the wheel faster and faster without any insight as to why this keeps happening.

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Mattersight Response
9y
Hi - I completely agree with you that we have great people and we hate losing them! Unfortunately, we are a growing company in a competitive marketplace so we do lose some talented employees. On the upside, we have been able to attract and hire some very smart, talented individuals at the same time. To put in perspective, our 2016 voluntary turnover was 8.7% which is considered low by industry standards. From your other comments, we are clearly not getting it done in terms of communicating with you or supporting you in the ways you need. I would welcome a conversation if you're open to having one on how we can improve on this. Please reach out - Melissa

Explore other reviews about Mattersight

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good work opportunities for growth.

Cons

Management has no idea what they're doing

3.0
8 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Work experience, flexible schedule, nice managers.

Cons

Company is nonexistent. Like, not here no more.

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