Do you think it is a good idea for your boss to compete with you for customers? - Sleep Expert Mattress Firm Employee Review

1.0
6 Oct 2024
Recommend
CEO approval
Business outlook

Pros

If you happen to be the store manager's friends you get getter hours, help meeting your end of year goal, you wont be publicly humiliated, and you wont have to clean the bathrooms.

Cons

If you even interview at this store beware. The manager has a history of hiring in order to fill the night shift. That way he and his friends don't have to spend their time in the store when there are rarely customers. I've learned that others have been through the ringer too. Some were fired, some quite, and some got moved to less busy locations. If you do take a position here, whatever you do, don't call out the manager for stealing your customers. You'll find yourself at a slow store or fired. This is a very unprofessional business that is soon to be bought out by one of its vendors. Who knows what will happen to you then.

Explore other reviews about Mattress Firm

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance; culture; discounts

Cons

NO CONS TO REPORT, ITS GREAT!

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of autonomy in role, opportunities to bonus. Great discounts on sleep products and the sales teams are well compensated, as compared to competitors or similar industries.

Cons

Lack of clarity around goals and metrics, it is unclear what you need to do to "win" as performance reviews are based on 15+ KPIs and they are not aligned to what drives your bonus. As an external DM, there is a huge gap in onboarding and support from RVP and no real training. Although engagement and retention are important, the company has made very minimal changes to support work/life balance for the sales team who have limited flexibility around sales holidays and required hours. All responsibilities and corporate changes happening at the field level are left to the DM to implement with unclear or unreasonable expectations.

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