Greeter - Front Desk Hospitality Agent Mattress Firm Employee Review

Good Job for enyone .

you have to wrok long hours

Lots of autonomy in role, opportunities to bonus. Great discounts on sleep products and the sales teams are well compensated, as compared to competitors or similar industries.

Lack of clarity around goals and metrics, it is unclear what you need to do to "win" as performance reviews are based on 15+ KPIs and they are not aligned to what drives your bonus. As an external DM, there is a huge gap in onboarding and support from RVP and no real training. Although engagement and retention are important, the company has made very minimal changes to support work/life balance for the sales team who have limited flexibility around sales holidays and required hours. All responsibilities and corporate changes happening at the field level are left to the DM to implement with unclear or unreasonable expectations.