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      MaxContact

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      MaxContact reviews

      Supportive team, but awful management and low pay - Technical Support Engineer MaxContact Employee Review

      3.0
      18 Apr 2026
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The biggest pros of this job were my team who were absolutely lovely and who I had a great relationship with. The support team is really genuine and will always lend a helping hand if anyone needs it. I also gained a lot of experience and new knowledge and skills here. The customers are also nice and while inpatient customers are common, downright rude or disrespectful interactions with customers are rare here.

      Cons

      Management is awful. They don't listen to the "lower down" employees and treat you like a nuisance and inconvenience for raising valid issues. If you're someone who speaks up for yourself definitely don't work here because your concerns will fall on deaf ears. There is also somewhat of a fear culture here i.e. everyone is happy to complain to each other but if anyone raises issues in a formal setting then it's total silence and nobody will back you up. The pay is also abysmal, minimum wage for a B2B SaaS support job is quite frankly humiliating and disrespectful. The support team here is the scapegoat for all the company's other issues and are treated like crap even though there wouldn't even be a company to make money or pay anyone's wages without support.

      avatar
      MaxContact Response
      1mo
      Thank you for taking the time to leave this review. It's clear you care about the team and the work - and it means a lot to read that your colleagues made such a positive impression during your time here. Your feedback is invaluable and we're always working to improve the experience for our people across the business. We've introduced a number of initiatives over the last number of months to make sure every voice is heard - including our Commitment Code, performance building programmes, regular engagement surveys, and skip-level conversations. We actively encourage people to raise ideas and suggestions, and we're committed to making that feel safe and worthwhile at every level. We also review our compensation regularly and are committed to ensuring it's competitive - it's something we take seriously as we continue to grow, and we always welcome conversations around pay and benefits. If you're open to sharing more, please reach out directly to hannah.holmes@maxcontact.com - we want to make sure the right conversations are happening in the right places.

      Explore other reviews about MaxContact

      5.0
      2 Jun 2026
      Solutions engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great support with a lot of product knowledge, and the teams are always happy to help. Remote working (2 days in the office) and events each month when in the office to encourage socialising. Great location just off Deansgate in Manchester. Some nice perks like life insurance, free coffee vouchers and a great gym on-site. Great opportunity to work with AI products.

      Cons

      Workloads can fluctuate and can become high at times. There are new products being introduced, and processes can sometimes be unclear until teams become more familiar with them.

      4.0
      10 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I've been at MaxContact for a Quarter now and it is evident that the company are investing into become more of a sales-led organisation. This is the right time to be doing this as there is a real opportunity in the mid-market space to win big. This is a culture shift for the company after being product-led for some time, but something that the wider team seem to be embracing and supportive of as MaxContact moves into it's next stage of growth. Getting onboarding right has been a real focus for management with the cohort of employees who have started in recent months and has been handled very well. As one of these newer employees this has been massively welcomed and I have felt supported every step of the way so far.

      Cons

      As with any growing business, some processes aren't clearly document and you often have to go digging for answers to questions. Communication across departments could also be improved so that everyone is in the loop at all times. That said though, the newly developed HR function is really striving hard to improve these areas already. A review of the company's benefit package, to include things like private healthcare for example, will ensure that benefits stay competitive with other organisations and could be worthwhile.

      avatar
      MaxContact Response
      1mo
      Thank you for your feedback - it's really encouraging to read, especially from someone who has joined us recently. You've picked up on exactly what we're working towards, and it means a lot to know that's coming through. We're glad onboarding has felt supportive. That's something we've invested real time and effort into getting right, so it's great to hear it's landing well for our newest team members. The feedback on processes and cross-departmental communication is well noted. This is something we’re actively working on as we scale, and the points you’ve raised are very much part of that conversation. We have put a number of things in place to support this including engagement surveys, skip-level conversations, and active channels for people to raise ideas and suggestions. The commitment code and performance building programmes also underpin how we’re building a business where everyone has a voice. We’ll take the benefits feedback on board too as we continue to review our overall package. We’re glad to have you with us and please reach out to Hannah Holmes if you would like a confidential conversation at any time. MaxContact
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