Pros
The Corporate Offices are in sterile, suburban Columbia, so you won't have to look over your shoulder walking to your car if you work there. There is a cafe near the campus that is convenient.
Cons
Three of us were hired at about the same time. The head of the department was on leave when we arrived, and the team had lost three staff members just before we started our positions, In the case of my area of focus, those who had left had taken their expertise with them, leaving a knowledge deficit. There was no plan for process continuity if employees left. We were not given a walk-through and introduction to staff outside of our department, only a Skype call as an introduction. Several IT/systems items were not set up for us when we started our jobs. The SOPs we were given were outdated and difficult to comprehend, and there was no planned training process. The remaining staff who were to train us were overburdened in their roles and only were familiar with their narrow areas of focus. If I tried to clarify a process and asked too many questions, then I was treated like a nuisance. I was thrown on the phones with little training, and the entire time I worked there I could not get calls to transfer. I recognized that a senior team member was not doing a process properly, because it was in an area I had specialized in, and I reported it to management due to legal concerns, at the same time as expressing concerns with the so-called training. She complained to management, made me out to be an ogre, and proceeded to no longer respond to questions unless they were copied on email to management. Thereafter she mainly worked from home, and when she did come in to the office, she refused to speak to me. This went on for two months without any management intervention. Her coworker she appeared buddy-buddy with, the person remaining to train me, I found out before I left had blamed me for her desire to transfer to another department. It was obvious she resented having to train me because she already had too much work to do, I had been thrown on the phones with little orientation to the phone system or how to respond to the employees' issues. Every day I received multiple calls regarding benefit billing issues that had resulted from local office staff not properly reporting the end of work assignments. They were more focused on getting bonuses from recruitment than properly onboarding and offboarding employees. Hardly any of the local staff properly understood how the benefits programs functioned, or cared to learn about them — they just figured they could call Corporate if there was ever a question that arose. So, there were travel, and sometimes caregiver employees whose assignments had ended, but often that fact was not reported to Payroll, so the benefits didn't cancel, and premium owed accumulated. If the employee went to their local office to get it resolved, they were often given lip service or ignored, and very seldom was an effort made to correct the problem, without Corporate's intervention. This is because the local office didn't want to take the financial hit for correcting their administrative error, and they knew it would set an example that they would have to correct those issues ongoing for employees. We got those call about deductions in arrears balances all day, ever day. The management's attitude was "this is the way it has always been" and "you have to choose your battles.' That was code for, we are going to do absolutely nothing, despite how it is impacting employees. It was "oh we have tried and it didn't make a difference." It doesn't appear they really tried, because there are no systems of accountability in place, when there could be. It is just easier for them to hire staff just out of college (on the cheap) to be recruiters, and then to ignore the problems that result from the attitude often present at that life stage and level of experience. All the while their youthful enthusiasm contributes to their recruitment profits. And let me tell you about Employee Relations, they assiduously monitor social media accounts, so I am sure there will be a threatening response or a cease-and-desist issued, because this company's primary concern is protecting an image that does not match the reality of their day-to-day operations. Word is getting out, though.
