Pros
Flexible working, the management doesn't really care whether you are working or not as long as there is no outages or user complaints.
Cons
Poor company management (e.g. not allow staff WFH at the beginning of COVID-19 until there is press reporting on media, mandatory staffs vaccination, deduct staff base salary during COVID-19 period). The company treats support staffs as expendables but treats lawyers as distinguished guests. The IT management is coming from business background, has poor knowledge on information technology. The management has no idea on how to run an IT department but only working as a "Helpdesk manager" like role all the time (e.g. collect users feedback, remote to user desktop). The management will always stand on users/clients' side and against company's IT policies/ security policies. He is not supporting his own staffs but against them. The management will force you to do irrelevant tasks which has no direct relationship to your role (e.g. ask a desktop support to do a business analyst role).