Pros
Remote Flexible schedule Works with employees schedule
Cons
The hourly wage is low. You have to put up with difficult phone calls. People will call cursing, yelling, tell you that your "taking away father's from their children", all for a wage you couldn't afford rent on. It always baffling when you work for a company in health care and then they don't pay for your health care in its entirety. This is why the company has a high turn over rate for customer services reps. They also seem to think you can train people to be empathic. This just isn't the case. Either a person cares about other humans or they don't. No amount of training will create compassionate people. Overall it's an OK company to work for. If this job was in person and had a strict schedule, (like most other jobs) they would never hold on anyone longer than 2 weeks. The only thing this job has going for it is that you stay in your pajamas.
