Ownership. Unmatched. - Anonymous employee Medallia Employee Review

5.0
5 Apr 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Though the leader in Customer Experience Management (CEM), we're literally building a category creation company (Google before Google or Salesforce before Salesforce). Building something new like this is hard, but it's also a privilege to be a part of. I'm definitely tired, but I haven't felt this fulfilled in years. - Overwhelming, unapologetic focus on people and culture - High degree of ownership/authorship in both strategic and tactical decisions - Authentic, meaningful impact

Cons

- Again, building is hard and we make missteps along the way - More deliberate, defined communication is needed to share with a broader audience

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Medallia Response
10y
Thanks for the feedback. I wholeheartedly agree with you on everything: that we're creating a category ("Google before Google", etc.), that the work is fulfilling, and that it can also be tiring. I hope you avail yourself of our open vacation policy to take time off and recharge. I also agree that we need to get much better at effective communication across our expanding company. We are experimenting with new communication channels -- for example, using pigeonhole to anonymously solicit questions during the last company meeting. If you have any other suggestions, particularly about how we can better cascade information, please e-mail me at amy.pressman@medallia.com.

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5.0
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Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

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1.0
1 Jul 2026
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CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

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