Painful experience - Anonymous employee Medallia Employee Review

Posted on behalf of Santiago Ceria, VP of Engineering and Head of Medallia Argentina: I am sorry to hear about your negative experience working at Medallia Argentina. We want every single Medallian to have a great, transformational experience. We’ve just completed our semi-annual employee engagement survey and confirmed that we’re making good progress, with Argentina’s scores being at record highs. Even with this, we acknowledge that we have to work hard to keep improving, as scaling a company in a very competitive market is not an easy endeavor. We know that, as a consequence of this, employees can potentially go through challenging situations. We’re glad you believe we have great compensation, perks and the fact that we have amazing people. We believe our Medallians feel similarly. This was a key highlight from our employee engagement survey. I appreciate your feedback around the other areas however I respectfully disagree with some of your points: - In relation to our manager hiring and manager capabilities, we’ve hired our managers because we both listened to our employees and also understand that we needed to strengthen our management capabilities in order to scale, as we’re growing very rapidly. They have the clear mandate of making sure we understand and live our core values in all of our teams. - With regards to different culture in different places, we try to keep our values and culture consistent across all Medallia offices. We do acknowledge that each office or location has its own spirit but we strive for a consistent culture and set of values. We always have work to do but employee surveys keep showing great appreciation for our culture. - As for the use of the word “coward” to describe the behavior of some of our employees, we believe quite the opposite: that we have amazing people who push for great while truly caring for others, and that we’re brave as we are trying to make the world a better place through the use of technology while we also host a transformative workplace. I would welcome the opportunity to engage in an open conversation to discuss these topics. We love to listen, learn and improve. - Santi