Pros
Amazing co workers. Good benefits
Cons
My experience at Medallia was truly traumatic. I had a new, progressively less qualified, leader every 90 days. As a member of the professional services team your primary responsibility is to log billable hours. You are expected to submit a timesheet each week where in 15 min increments you demonstrate your value to the company. Actually delivering value to the client is unimportant. So Toxic. There are mental health days, unlimited pto and employee resource groups but good luck enjoying any of these benefits. Taking time off or using working hours for non billable work will get you on the naughty list and your leader and others you don't even know will be grilling you about your every move. "Why was your forecast off by 10hours?". The target on your back gets exponentially larger as we come to the end of a quarter. We are scraping together change from in between the couch cushions there and it's very clear as of late. I voluntarily left this role WITH NO NEW ROLE to go to. Just waving the white flag after months of voicing concerns and advocating for change with zero response.