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Medical Service Company

Engaged employer

Directionless Company with Toxic Culture and Clueless Leadership - Anonymous employee Medical Service Company Employee Review

1.0
4 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A handful of good coworkers who genuinely care and try to make the best of a bad situation.

Cons

Return to Office = Empty Promise: Employees were forced back into the office under the guise of “collaboration,” yet the reality is we’re still working remotely. Even worse, directors and upper management are exempt from these rules — they can stay home whenever they want or come and go as they please. The hypocrisy is blatant. Crappy Benefits & Low Pay: Compensation is well below market, benefits are bare minimum, and the PTO policy is one of the worst I’ve ever seen. Too Many Leaders, Not Enough Leadership: Leadership layers keep multiplying, yet none of them seem to understand how the business operates—or even what their own departments do. Decisions come from the top with no grounding in reality. Toxic Culture: Since Josh became CEO, the environment has deteriorated dramatically. Morale is at an all-time low, turnover is high, and people are disengaged. The culture has shifted from supportive to fear-driven and chaotic. Outsourcing Over Accountability: Rather than admitting the return-to-office strategy failed and addressing why so many employees have left, leadership is doubling down by outsourcing work to third-party companies overseas. This short-sighted move only hurts quality and further erodes trust. No Clear Future: The company feels rudderless and unstable. At the current trajectory, I wouldn’t be surprised if it’s put up for sale within a year.

Explore other reviews about Medical Service Company

5.0
25 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, good values, cares about the patients needs first

Cons

No cons noticed since I’ve been here

2.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Nothing one thing I can think of.

Cons

Ha! Started out great. 9-5 Monday through Friday. My immediate supervisors were fantastic, open door policy and eager to help. Upper management was atrocious! Lied and very judgy. Was upset over a raise. Asked to meet up with my manager. She called me via teams chat and was chipper at first. When I told her why I wanted to meet - she immediately crossed her arms and her entire demeanor changed. I was a top performer but my raise was less than it was the previous year. I wanted to understand why. Her immediate response was “has someone told you what their raise was?!” Nobody told me anything. I was basing it solely off my previous years raise. She asked me to promise her if anyone did discuss their raise with me to let her know. She fed me some lies about why it was less. A bunch of lies. Was let go during a RIF with no notice at all - found out the day of (my last day). Their “compensation “ was literally my two final checks that I worked for and was entitled to! Lied to the others that didn’t get laid off. They swore to them that they took care of us. Again - lies! When I started with MSC they were great. New management came in along with the CEO changing and it went to hell almost instantly.

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