I will look back at this job and laugh. - Customer Success Meltwater Employee Review

2.0
7 Dec 2019
Recommend
CEO approval
Business outlook

Pros

I have honestly met some of my best friends through Meltwater. There are cool events (where alcohol is typically enforced) and you get to expense a lot of things. The people are young and mostly cool enough to get along with.

Cons

You're expected to put in more work than you are paid to do, and you are not compensated fairly considering the amount of tech/customer success jobs out there. You can make nearly double anywhere else for the same amount of work. Management expects you to care enough about hitting your targets without fair compensation? Lol. If you are early or late to work, you are judged by your management. Don't even get me started on monthly quotas/targets. The "culture" is enforced as a way to get people to drink the kool aid. Management intimidates you in order to make you work hard to hit targets, but the fact of the matter is no clients wants to spend extra money on this part of their business. I've had people ask me for recommendations or help with interviews, and I have straight up told them - you don't want to work here.

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Meltwater Response
6y
Thanks for your feedback. Culture is something we highly value and glad to hear you saw that represented day to day and met some of your closest friends here. We are always looking to better develop and support our employees, including our management layer, and we put a lot of time and resources into training managers who can lead by example. That being said we're always looking to improve in these areas, so thank you for your feedback.

Explore other reviews about Meltwater

5.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits/perks, fun clients, good product

Cons

Targets can be difficult to achieve

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The product is cool and if properly onboarded customers will get value from it. Coworkers are fairly social If you are new to sales would be a good place to learn the basics

Cons

Probably the cheapest company I have ever worked for. Benefits are below standard, they changed the commission plan every year I was there so that you would make less money, and you are expected to share hotel rooms when you travel. Look up Meltwater on Reddit or LinkedIn. They are known for very aggressive sales tactics which you will be forced to implement on your customers. A culture of micromanagement that comes from the top down. Virtually no avenue for promotion unless you are willing to move or get lucky and someone leaves.

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Meltwater Response
3w
Thank you for taking the time to share your feedback and for your contributions during your years at Meltwater. We're pleased to hear that you found value in our product, enjoyed working with your colleagues, and viewed the experience as a strong foundation for developing sales skills. We strive to create opportunities for learning and professional growth, particularly for those early in their careers. We also appreciate your candid feedback regarding benefits, compensation structures, management practices, travel policies, and career progression opportunities. We recognize that employee experiences can vary, and feedback such as yours is important in helping us evaluate how we support our teams and foster a positive workplace environment. As a global organization, we continually review our programs, policies, and development opportunities to remain competitive and to meet the evolving needs of our employees. We are committed to creating an environment where employees feel supported, empowered, and able to grow their careers. Thank you again for sharing your perspective. We wish you success in your future endeavors.
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