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      Members 1st

      Engaged employer

      Members 1st reviews

      Strong community and great company with little to be upset about - Loan Servicing Representative II Members 1st Employee Review

      5.0
      8 Jun 2026
      Loan servicing representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing community and family feel. Lots of promotion form within. Growth opportunities. Tuition help.

      Cons

      They focus hard to make sure people are never laid off, so HR is careful about how many people they hire, which is great, but also not great when your team needs more people but you can't get anymore people. Some people get away with doing the bare minimum yet still get promotions and praise.

      Explore other reviews about Members 1st

      5.0
      12 Aug 2025
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

      Cons

      Having to deny members from loans Pushing products and services to members randomly some “cold calling”

      avatar
      Members 1st Response
      5mo
      Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team
      3.0
      13 May 2026
      Business credit analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

      Cons

      Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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