Pros
The job is easy if you have a basic fundamental knowledge of networking.
Cons
You will never see personal development time to help you grow as a network engineer - even when it's in your hiring contract. Company policies change day by day, and you will get scolded if you do not bow down for the customer, since with Meraki, the "customer is always right". The salary you come in with is the salary you keep for the remainder of your network support career, unless you are a very specific snowflake case. I worked at Meraki right out college with college pay, $75,000. After a year of extraordinary performance, and statistics, I asked for a raise and senior leadership would continuously push it out 3-6 months... Even though, before a year, I became a senior engineer only working with high touch customers, and handling high tier escalations. Every case and escalation was resolved with all parties involved happy. I engaged management for a salary review at 1.5 years while still having extraordinary stats. They told me I should be grateful they chose me to be "promoted' so I could work with high tier customers, while also telling me to "live within my means". We live in San Francisco which is one of the most expensive cities in the world and they won't give raises. They ended up telling me that "potential raises" would come in 3-6 months. At 2 years, I engaged again essentially asking what it takes to get a raise. Management told me to get an offer letter from another company so they can match a competitive rate!! I ended up receiving an offer from another company, and they low balled their offer by 40%. I left the company since leadership is incapable of seeing/keeping talent in support. Support is only going to get worse since most of team was in the same boat and was leaving after leadership informed everyone they will not pay more than other level 1 call centers in the area like Comcast, AT&T, etc. Also, moving up/out of Support is not as easy as recruiting says it is. The expectations are way higher than they should be.