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      Meraki

      Part of Cisco

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      Meraki reviews

      Network Support Engineer Role - Network Support Engineer Meraki Employee Review

      2.0
      21 Feb 2022
      Network support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      * They had a good office space in SF. Working from office had its perks (catered lunch, to-go dinner facility, well stocked pantry/kitchen). * Decent place to gain industry experience if you're new to networking. * Management does not scrutinize/micro-manage everything you work on unless there is a major escalation. This has its downside too. * Gives wellness holidays, ESPP, 401k match and cab ride credits.

      Cons

      * Lowest base pays for this role you will find anywhere in the Bay Area. * You will run out of things to learn in 6 months. Most peers have half-baked knowledge. You can tell this from the standard of the interview and the interviewer. * You will almost never get a reasonable hike. Management prefers to hire folks with 0 years of experience as per "the current market rate" than give existing employees the hike the deserve. The only way to make extra bucks is working extra hours, weekends, holiday shifts which effectively means you will have little or no social life. * You will take unending calls and email cases. The management will promise this will change but it's a known fact that it never will. * You have to be a 'yes man' to get the right moves. * Most managers have no technical knowledge and will assess you purely based on numbers. Calls taken, cases closed, etc. You can be an expert on BGP, IPSec, etc. but they don't care about that. * Unlike what some other reviewers think, the management is very much aware of the ground reality. They just don't care.

      avatar
      Meraki Response
      4y
      Thank you for sharing your feedback with us. We are disappointed to hear about your experience. Our Network Support team is an integral part of Cisco Meraki. They are the ultimate problem-solvers for our customers ensuring their businesses are secure and successful. Regarding your note on compensation, we always strive to be fair, targeted, and market competitive. As our talent acquisition teams look towards a hyper-competitive job market, they are working hard to bring on the right talent for our open roles that will help support our engineering team and our customers. We would like to learn more about your experience and how we can better support you. Please reach out to your manager or People & Communities partner if you are comfortable. Thanks again for sharing the details of your experience. We take feedback seriously and always share it with leadership to help us build a stronger Meraki.

      Explore other reviews about Meraki

      5.0
      20 Dec 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Structured nice team professional team

      Cons

      None it was all good

      4.0
      11 Dec 2025
      Network support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

      Cons

      Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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