One star is too many. - Software Engineer Mercari Employee Review

1.0
29 Mar 2021
Recommend
CEO approval
Business outlook

Pros

- There are absolutely no positive points I could honestly provide.

Cons

- Upper management is nepotistic and incredibly hostile to employee feedback. - "It's Not What You Know, It's Who You Know" = Promotions and Raises - "Negative Attitude" (see: raising concerns or feedback) = No Promotions or Raises - Executive decisions are not product or user focused. They focus solely on $$$, and disregard concerns raised before/during development, then place blame elsewhere upon failure. - No clear vision or strategy to win against competitors. - Very little research behind ideas from Product Managers before implementation. - Massive volumes of work are immediately deleted when features aren't successful. - CTO prone to harassing employees who voice dissenting opinions and/or general feedback via Slack DM or in person. - Very long working hours due to unspoken expectation of overtime. - No career trajectory/growth for the engineering team. - All decisions (upper management, middle management, executive) are made with zero transparency, or opportunity for any discussion. - CEO is disengaged and rarely seen. Ignores the huge power harassment problem in both Palo Alto and Tokyo. - Performance reviews occur once per quarter, as opposed to the usual half-yearly cycle. The criteria behind reviews apply to some, and not others, they also frequently change. - Actively threaten salary reductions to stop people voicing opinions or feedback. This type of punitive action is usually the last thing done at any sane company, but is the first go-to for this place. - HR need to train everyone in management on how to behave in a workplace. Bullying, gaslighting and strong-arming is not OK, ever.

Explore other reviews about Mercari

5.0
15 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great direct management, team culture, growth opportunities. great worklife balance. The people are what makes this work so enjoyable.

Cons

The larger japanese company is the boss after all. US team switches up working structure & company priorities & strategies very frequently based on direction from japan team.

4.0
18 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, and a majority of coworkers from various departments are fantastic and creative.

Cons

Multiple directors have major egos and very little respect for those under them in the org.

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