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      Mercer

      Part of Marsh

      Engaged employer

      Mercer reviews

      Great Manager but no pay increase for customer service - Participant Services Representative Mercer Employee Review

      3.0
      28 Nov 2018
      Participant services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great manager with calm demeanor and a positive mental attitude and easy commute.

      Cons

      you could work at Mercer for 5 years & upper management will never increased a teir 1 level employees pay even as the cost of living has increased. Mercer stands for diversity and inclusion but only pays upper management fairly.

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      5.0
      18 Feb 2026
      Senior actuarial consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to bounce ideas off of many intelligent principles and partners.

      Cons

      Workload is usually pretty heavy, but there are seasons of the year that have lighter work.

      2.0
      2 Jun 2026
      Proposal specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote flexibility, which is nice.

      Cons

      You will not get a raise and if you do, it'll be 1%. Managers will not help you with escalating issues, you're on your own. It'll be blamed on you. You'll work so much overtime you won't have a social life.

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