Pros
The job is very challenging and definitely prepares you well for a carrer in insurance adjusting. There are good raises in the first few years in the job as well as a good retirement plan and health benefits. The Supervisor and Manager and the people work with are all outstanding individuals and are very competent in there jobs. The company is seems to do a good job of promoting from within and doesn't seem to hire managers from the outside. For a fairly sizable company they do a good job of keeping there employees around for a very long period of time.
Cons
There is lack of communication between the upper and middle management who are in charge of the rank and file. There is way to much bureauacracy at the company that makes things very difficult as far as servicing our insured and claimants that results in a lot anger that wouldn't otherwise occur. Our insureds I believe are not served well by a system that has Mercury using independent to sell policies and the agents don't inform the insureds what is exactly in there policies. As a result when a claim is filed the insured typically doesn't understand for example that they may have to pay there a deductible at least temporarily.