Not worth it -- look elsewhere for work - Coach/Tutor Meridian One Employee Review

1.0
29 Jan 2023
Recommend
CEO approval
Business outlook

Pros

- Fun working with students - Lots of resources to use - Team leaders can be great (all three of mine were) - Focus on improving skills (all sessions are recorded and your team leader will review two with you in a 20 min call each week)

Cons

- They make you get an ABN to work there, so you are employed as a 'contractor', but you can not subcontract and have to do it within their preferred hours. So, no working during school hours, no sick leave, no holidays, no tax paid, no super. - The last contract I signed contained a clause that you couldn't quit unless it was the end of term 2 or 4. There was also an extra coach expectations "contract" you had to sign that discouraged you from taking time off or quitting because you would let down your students (obviously couldn't include that in the 'legal' one). - Sessions with each student are only 20 minutes long and are back-to-back (the time with the student is only supposed to be 15 minutes, but it is easy to go over this time, and 5 mins is often not enough time to get all your admin done). - Only $25 an hour and if a student doesn't show up you get paid for 1/3 of the time or nothing at all. Really easy to work 3 hours and get paid $50 or less. No other job has your pay dictated by the whims of a teenager/child. - They limit the number of students you can take on (even experienced coaches) so you never have a full roster. - Only one 20-minute paid break per four hours. If you try to work eight hours... yep, you get a 40-minute paid break for the whole shift. And that's only if you have 8 hours of scheduled students. - Experienced staff are not recognised with an increased hourly rate. - You have to keep a record to 'invoice' the company. This is reviewed by your team leader and they can change these times (it's usually a 'discussion' where they explain why it's not acceptable that it took as long as it did before it's changed) if it goes over the company's allotted time allowances. - Only a $50 bonus for retaining students (no matter how many times they resigned -- it used to be $100). - HIGH staff/team leader turnover rate. - They expect you to do way more than is reasonable for the time/pay (they actually make you terrible at your job by limiting the time you can spend on things -- or you do the work for free at the end of your shift or when a kid doesn't show up). - LOTS of data recorded about the students by you (you are expected to keep detailed notes to refer to before the session-- there is barely any time for this -- and there is start/end of term forms you have to fill out). - Small teams (usually 5-6) so you are an isolated group in the company. - Changed their interface/communication programs a lot while I worked there (having to install and learn new software/websites each year). - Upper management doesn't care about coaches or the kids, just making money that you'll never see. The whole system is set up to have high turnover and prey on university students to work as coaches and the fears of parents who fork out WAY too much money for what their kid gets (unless they are super proactive and use the program all the time).

Explore other reviews about Meridian One

5.0
26 Mar 2018
Recommend
CEO approval
Business outlook

Pros

-Opportunities for mentorship with high level executives -Plenty of community building activies (potlucks, barbecues, leadership workshops, etc.) -Close knit and family like atmosphere

Cons

The office is not metro accessible.

1.0
3 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Making new friends and a casual culture.

Cons

There is constant change with no set direction. Working in the call center you are micromanaged. Every fifteen minutes an email goes out telling you to make more and more outbound calls. A lot of people want out and are looking to leave. The company does not care about seniority, level of education, or your career goals. There is no way you can move up the company ladder. I've seen people get let go who've been there for years, while their new coworkers whom they trained are allowed to stay. They only care about the owner's bottom line. Monthly sales commission checks have decreased by over 75% during the last two years. I've seen the sales reps commission checks go from $750-$1,750 per month to $20-$500. The sales process is now more lengthier than ever. The owner of the company who ultimately makes all of the decisions remains in Florida most of the year.

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