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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Not bad to start here and expand elsewhere - Enrollment and Membership Representative MetroPlusHealth Employee Review

      3.0
      27 Oct 2018
      Enrollment and membership representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy my time with Metroplus learned a lot about healthcare and opened my interest in the healthcare management. Consistent schedule with very great benefits. Bring your kid to work and Customer Service yearly acknowledgement event.

      Cons

      Mandatory overtime, long hours at times and work was very repetitive as any call center environment can be. Staff was very unprofessional and played favoritism. Quota was heavily set on number of calls then quality of service. Mentally draining death with many irate callers .

      avatar
      MetroPlusHealth Response
      7y
      Thank you for your review. We are pleased to hear that you’ve had a good experience with us! Feedback from employees helps us grow and improve the company for everyone. However, we are sorry to learn that your experience with fellow employees has been less than positive. It’s very important to us to foster a workplace that is positive and productive for everyone. If you have any additional feedback you would like to provide to management, please feel free to email us at employee.engagement@metroplus.org. Best regards.

      Explore other reviews about MetroPlusHealth

      5.0
      3 Mar 2026
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

      Cons

      Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

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      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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