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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Terrible Environment! - Customer Service Representative MetroPlusHealth Employee Review

      1.0
      11 Sept 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The only real pro of the customer service department would be the overtime available. But don't be fooled, it's only if your supervisor likes you.

      Cons

      Where to begin...first off the child like behavior of the management staff is unbelievable. They pick on employees, they look at the littlest thing and will hold it over your head for as long as possible, and the favouritism is just unreal. Most of the management staff is chosen on whos friends with who rather then what they know, because 80% of the supervisors and team leads know NOTHING. Your better off asking your desk neighbor. One supervisor in particular compensates her fear of certain people on her team and picks on the others and jeopardizes their job just to make herself feel better.

      avatar
      MetroPlusHealth Response
      6y
      Thank you for taking the time to give us feedback. At MetroPlus Health Plan, our priority is to make company decisions that are in the best interest of our employees and members. If you have the time, we'd like to hear from you directly. Please feel free to send us a message at employee.engagement@metroplus.org about your concerns. Best regards.

      Explore other reviews about MetroPlusHealth

      5.0
      13 Nov 2025
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

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      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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