Poor management - Customer Service Representative MetroPlusHealth Employee Review

Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.