MetroPlusHealth

Part of NYC Health + Hospitals

MetroPlusHealth reviews

Case Management - Anonymous employee MetroPlusHealth Employee Review

3.0

11 May 2015

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great benefits since it is under NYC employee job benefits.

Cons

It can be pretty boring just sitting all day on phone with members.

MetroPlusHealth Response

Thank you for providing us with some feedback. We are glad to see that you had a good experience, though we would like to know why you don’t recommend us to other potential employees. We would gladly appreciate additional feedback you have about management and any ways in which you think we could make working at MetroPlus Health Plan a better place. Please don’t hesitate to email us at employee.engagement@metroplus.org, we will have someone reply to your inquiry shortly. Best regards.

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5.0

13 Nov 2025

Sr. director

Recommend

CEO approval

Business outlook

Pros

Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

Cons

Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

MetroPlusHealth Response

1mo

Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.

4.0

19 May 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

Cons

Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

MetroPlusHealth Response

Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.

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MetroPlusHealth

Case Management - Anonymous employee MetroPlusHealth Employee Review

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