Pros
•Main head office building is modern; •Good technology system; •Free refreshments in Bath Row; •salary is higher than competitors (housing association). •Excellent branding as a company. • Pension scheme
Cons
Midland Heart is going through significant change with re-structure in all parts of the company. Employees have to apply for own jobs & lots of uncertainty. Lots of employees have left due to this, looking for more stable organisation. Promotion to management role is good if 'your face fits' and not about your skills & experience. Most managers (team leaders & and higher) are very young, new to the role and doesn't really know how to manage a team or develop staff. If you make a complaint about manager's incompetencies these fell into deaf ears and nothing is done. Most employees here are too scared to say anything against management or make a complaint. Too many experienced employees have now left and Midland Heart is losing its values & culture. High turn over of staff. Communication/feedback by senior management is poor with regards to any changes within department. - Total reward strategy has been reviewed with regards to sick pay and sickness (due to high levels of sickness in the organisation). - In Care & Support, most employees are overworked but less valued.