The Owners Are Very Fake - Team Member Mimi Cheng's Employee Review

NYC min. wage is decent, dumplings were pretty tasty, hours weren’t terrible. The Chinese grandmas that folded dumplings are very sweet despite the language barrier.

Owners micromanage like crazy, they literally watch you remotely over the security cams and if you’re seen being idle for even a second they start sending passive aggressive texts to the FOH iPad. Sometimes there’d be only one FOH and one cook so the *one* FOH person had to take and run orders while also bussing tables, putting together delivery bags, AND doing garnish + prepping ingredients + assembling the cold dishes. And there was pretty much no training on food safety or any guidance on which components go into each dish, but when you mess something up the owners start yelling at you. Plus the dumplings are SO expensive for a tiny serving but we’re not even allowed to take tips even when customers ASK to tip us! Last but not least the work schedules were set so last-minute but you have to put in your day off requests 2 weeks before the biweekly schedule releases, so sometimes you have to put in that request FOUR WEEKS in advance even though they sometimes only release the schedule the day before!

There were no pros honestly. It was a paycheck coming in... so there's that?

I honestly don't even know where to start with this restaraunt. I'm the first person to review this younger restaraunt franchise so what I'm writing in this review will hopefully help many of those who may try working for this company later on. First off, the restaurants are DIRTY. And I mean disgusting. The hood vents in the kitchen are layered in grease from years ago, and the grill has 1 inch grase build-up inside it. I took it upon myself to scrape most of it off after a grueling 4 hours but even after that, the owners and team members didn't bother to acknowledge the upkeep in making sure it doesn't get disgusting again. If I was a customer I would never eat at this place. Secondly, there is ZERO managament in place. The owners are the managers technically, but they're never there! The busiest day (Saturday) they always had off. No direction, constant turnover because everyone is always confused and would rather quit! I was also extremely sick with an extraordinarily high fever but was still told its my responsibility to make sure all my shifts are covered, they don't care about their employees. Their benefits is just a lousy TransitCheck for commuting and poor quality dumplings for your shift meal. This place also doesn't have managers on site. There is zero growth potential. This place is driven by egos and nothing more.