2.0
5 Jul 2018
Former employee, more than 3 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
Great and talented people, like a true family. Had 3 amazing managers during my 4 years here - all were great leaders. Good salary, decent benefits - I was always very busy!
Cons
PLM teams are in complete silos. Integrations to other products is all “professional services”. Heritage Mitel Cloud strategy consists PBX in a data center. No geo redundancy - constant downtime. So many cloud offerings - which are finally being consolidated. Terrible or nonexistent processes. I'm from heritage Mitel side and it's clear that acquisition of Shoretel has been poorly handled - lost most talent and killed a great culture. Within 9 months, 80% of Shoretel SEs left to either 8x8 or RingCentral.