High call volumes and poor treatment overshadow nice team environment - Personal Assistant Moneypenny Employee Review

Thank you for taking the time to share this. We read every review, and this one has genuinely given us pause. The PA role is demanding, and we never want our people to feel unsupported or unrecognised. We invest a lot in wellbeing support, activities and training, so it's disappointing to hear it hasn't felt that way and if there's more we can do, we'd love to hear it. We'd welcome the chance to understand your interaction with customers better. As the voice of our clients, there are times our team respond on their behalf, and we appreciate that without the right context, that could feel uncomfortable. We want our people to feel clear and confident about why they're responding in certain ways, and if we can do more to support that, we will. Please do reach out to Working Life, as we're hear to listen and we want to do better where we can.