MongoDB

2.0

23 Sept 2020

Eae

Recommend

CEO approval

Business outlook

Pros

Other companies will poach you because MongoDB has a rocketship reputation

Cons

Business runs on existing accounts. Almost no new customers because there isn't much of a market for this product. Therefore it is impossible to hit your target unless you are given juicy accounts from Day 1. That's not going to happen because they hire twice as many reps as they need, so the best accounts are held by the people in the Best Mates Club. Very easy to see how a small number of people are not allowed to fail and the rest are not allowed to succeed. Most people leave after one year, so your job is actually just to generate leads for the ones who stick around and are therefore in the Best Mates Club. See the recent court case from a rep at AppDynamics to understand how it works. Same culture. If any of your accounts have a sniff of an opportunity in them, it will be taken from you and given to one of the BMC team. The worst part is watching the amateur hour management team try to pull the wool over everyone's eyes by pretending the problem sits with the reps not doing a good enough job at building pipeline. For the first few months, you'll think you are the problem. Then you get angry that you've been conned into taking the job. By the end, you are so resigned to how bad it is, you just want to clock up a respectable amount of time in role before finding salvation in working with good people selling a good product that people actually want to buy.

MongoDB Response

Thank you for taking the time to provide feedback; we respect your concerns and take them seriously. Our goal is to ensure everyone has a positive experience at MongoDB. Our sales process is constantly evolving and refined based on years of research and data, and has proven to deliver consistent success. However, we also acknowledge this does require consistent hard work to master, especially in your first year at MongoDB. To help, we offer a very detailed onboarding program for all new hires and our Sales team fosters excellence by providing ongoing industry-leading coaching, development, and enablement. Our ratio of sales reps and managers is designed to best support our employees on all aspects of the sales cycle. We established this model to ensure that our managers can devote the necessary time to train and coach each Enterprise Account Executive so that they can continue to grow and develop their careers. Regarding accounts, after onboarding each Enterprise Account Executive is given a set of 15 accounts, consisting of both existing customers and new prospects. Managers devote significant time to territory planning, including reallocating accounts as needed to ensure all reps have an equitable opportunity to find success in their patch. Additionally, we have a dedicated team within MongoDB that looks after Territory Management and Account Mapping. We encourage all our employees (current and former) to raise concerns and share feedback. If you would be open to sharing more, please get in touch with our Employer Brand Manager, Jess Katz, at jess.katz@mongodb.com or your dedicated People Partner.

Avoid the Best Mates Club toxic culture - EAE MongoDB Employee Review

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