Amazing company - Care Manager Monogram Health Employee Review

5.0
31 Aug 2023
Recommend
CEO approval
Business outlook

Pros

When I first moved to Austin, I started out in the ICU. I did not feel supported, and the job did not offer much work life balance. I started looking for a new job and got hired with a Monogram. I read some of the reviews on this site and felt compelled to write my own review as some of them did not match up to my experience. I have never felt more supported by a company most importantly by my direct management. If I am with a member and I have any questions or concerns I send a direct message to our group chat and within minutes get multiple people responding to me offering help. With monogram you have two days a week that you work remotely and three days you are in field. This has afforded me the opportunity to be able to be home more with my twins and have better work life balance. Management is always shouting out employees for the wins they are doing for their patients. You can see the passion that everyone has for these patients. It really does feel like a team. I was very nervous walking away from bedside, but I could not be happier to be working with such an amazing group of people.

Cons

My only con was not being able to self schedule but management just corrected this and it has been amazing!

Explore other reviews about Monogram Health

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great support from all levels of leadership. Very competitive pay, bonus structure and benefits. Meaningful work

Cons

Changes with processes at times

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits were okay. Three telephonic days per week.

Cons

While Monogram’s mission is meaningful, there were significant challenges that impacted the ability to provide quality client care. Productivity metrics often seemed to take precedence over individualized client needs, and social workers carried extremely large caseloads of approximately 500 members while managing extensive territories. Expectations included frequent cold-calling, unannounced home visits, and maintaining a high volume of daily visits despite significant drive time and documentation requirements. Frequent operational changes and shifting expectations created inconsistency, and there were times when social workers’ clinical judgment and professional expertise did not appear to be fully trusted or valued. The combination of large caseloads, extensive travel, high productivity demands, and ongoing turnover made the role difficult to sustain long term. Greater investment in staff support, manageable caseloads, and a stronger balance between metrics and client-centered care would improve both employee satisfaction and client outcomes.

4
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