Horrible working environment, benefits taken away, poor training, low pay and harsh disciplinary procedures. - Customer Service Monzo Bank Employee Review

-Customer service department is understaffed and wait times for customers have been horrendous in recent months. This leads to no time for development or training. Staff morale is also low as a result. -Inconsequential mistakes lead to almost instant disciplinary action which can include dismissal. This has created an atmosphere of fear among staff. Mistakes aren't seen as chances to learn but instead an opportunity to punish. -Discrimination in London office has been rife in the last 12 months. Women and those of ethnic backgrounds are the victims here. Discriminatory and racist language was overheard at the office Christmas party, -Management across the company is comprised of inexperienced white males with no family commitments who only promote those like themselves. - Monzo has asked people to write positive Glassdoor reviews in order to improve our image. Seems as if management are more interested in saving face in public rather than sorting out the issues that cause bad reviews. -Staff turnover is very high across the company from customer operations right up to senior management. A job at Monzo is a very insecure job. -Middle management and HR referred to as the 'people team' are inefficient and inexperienced. Takes forever for them to do anything that is requested and often things have to be chased up multiple times. -Remote workers are isolated and no longer receive any benefits such as a food allowance on certain days. Social budgets removed so people who work remotely never actually meet their co workers.