Pros
Hit-or-miss direct management. You'll either get a great manager or you'll get the one that's obsessed with micromanagement (good luck to those who get that person). They've made 'steps' in trying to curb the micromanagement because of the high turnover in the UK office but just because being made 'aware' of the issue doesn't automatically equal positive change. They're trying to build out a career progression initiative which is great on paper but sometimes falls flat in the actual environment (but again, they're trying). Work/Life balance is definitely emphasized (overtime included since the role gets busy before the year and quarter closes). A lot of interaction with different teams for when you want to move to a different team after the 12 month mark (like Marketing, Product, Communications, Account Management)
Cons
After your direct manager, there's a bit of a fog of what happens with change, and middle management is completely oblivious to how to connect with Operations Analysts (They are very slow to act on issues like being short-handed). There are many changes going through that affect the workload (more recently), and unfortunately middle management keeps trying to say that help (more bodies) will be coming to help lessen the crazy workload but they're slow to act on it. Management (outside of your direct manager), looks at SalesForce.com dashboard to gauge your work. They are completely oblivious to other things not captured in a bar chart. Career progression is non-existent (again, trying with a pseudo initiative). Middle management schedules unnecessary bi-weekly meetings that run about an hour and a half when it could really be 10 minutes (it's used by management to just boast about what they're 'doing' to boost their egos and perception upon the Operations Analysts) of which the time could be used to try to stay afloat with the day-to-day You better kiss up to management if you want any kind of progression within the business line of Sales Ops. Favoritism is rampant. Any small issue will be blown up by middle management even if one had a pretty good record beforehand. The air gets tense sometimes.