Toxic culture and job insecurity abound - Customer Service Representative Morris-Jenkins Employee Review

1.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training is great but otherwise do not have a personality.

Cons

Hired for personality but also fired for personality. Don't bother speaking to other departments, it'll put your job security at risk. They will refuse to tell you what you did wrong and refuse to speak to you before firing you.

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Morris-Jenkins Response
2w
We hate to hear you feel that way. The Morris-Jenkins culture has won us Top Workplace awards year after year, and it's important to us that we maintain a good environment for everyone here. Thank you for taking the time to leave us feedback.

Explore other reviews about Morris-Jenkins

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company, great people, even better environment.

Cons

Not a consistent 40hrs a week.

2.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Ability to help Customers same-day or next day. - Flexibility with Dr’s Appts. - Tech Builder Training is a fantastic way to learn about HVAC with zero previous experience. - Work/Life Balance

Cons

- Micromanaged. - Insurance Costs. - Not paid for drive time to first call nor on the way Home from last call (regardless of the length of the drive). - Company is more concerned with growing the Company rather than working on current problems/issues. - Compensation - Management/Company celebrates Techs who sell. - Management/Company doesn’t recognize Techs who honestly operate by the Company’s Core Values and perform Preventative Maintenances like the were taught to.

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Morris-Jenkins Response
3mo
We're happy to hear you had a great experience with Tech Builder, but we hate to hear you overall didn't have a great time here. We believe in providing customers with options that could improve their homes and never pressuring them to buy anything. We're sorry to hear you felt otherwise, and we'll use this feedback to improve.
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