Pros
The Team: Easily the best part of the job. My colleagues are incredible, brilliant, and hardworking. We are the "engine" keeping this company afloat, often wearing multiple hats across the business just to keep things moving.
The Mission: Lowering the cost of healthcare to help people live "happier, healthier lives" is a goal we all believe in—it’s just a shame leadership doesn't seem to apply that "health and happiness" to their own staff.
Cons
Layoffs Without a Plan: Leadership has conducted 2–3 rounds of layoffs, cutting critical resources with zero transition plan. The workload is simply dumped on the survivors. This has severely damaged our relationships with partners and alienated our customers.
The "Abuse" Filter: Individual contributors and line managers are forced to "take the beating" from angry partners and customers due to these executive-level failures. We receive no recognition, no extra compensation, and are expected to just "absorb" the fallout of archaic, bubble-made decisions.
Performative Wellness: We are told to "take time off" and prioritize "work-life balance," yet the workload makes it impossible. I regularly work 10+ hours on weekends and late into the night for international calls just to stay caught up.
Financial Hypocrisy: Compensation is 15–20% below market, which is insulting given our venture capital owners (CD&R) are valued at $175B. We are being loaded with the work of multiple departments without the pay to match.
"Bull in a China Shop" C-Suite: Recent executive behavior is aggressive, demeaning, and ill-prepared. I watched a senior leader burn 3 years of partner goodwill in a single hour by being rude and transactional. It signals a shift toward a culture of fear.
Pipeline Gaslighting: Every All-Hands meeting features a "rah-rah" speech about an "amazing sales pipeline," yet we haven't closed a deal in months. There is zero transparency.