Disappointing Experience – Favoritism & Poor Management - Sales Assistant Mossery Employee Review

Strong sense of favoritism in the workplace; certain employees received unfair advantages or were shielded from accountability. A senior manager frequently spoke negatively about team members, creating a toxic and distrustful atmosphere. Some senior employees engaged in unprofessional behavior, including taking over customers I was assisting, which directly impacted my commissions. The company was inconsistent and unclear about working hours. Initially, a memo suggested that staying longer was acceptable, but once management noticed employees doing overtime (to help with high customer volume or assist colleagues), a sudden memo would be issued via WhatsApp discouraging it. This inconsistent messaging created unnecessary stress and confusion. Concerns were often dismissed, and communication felt one-sided or disrespectful. Close personal ties within upper management appeared to influence decision-making, affecting fairness and professionalism. Feedback was not welcomed; instead, employees were made to feel guilty or silenced. Schedule are often being revised, hence this will keep us all to be alert and act as "back-up" in case someone could not make it to work, which will interfere with our daily plans