So much potential, So little care about customers and employees - Technician Mr. Handyman Employee Review

2.0
16 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Van, Gas card, and there used to be a great office staff but they all left and the new office team is no where near as good

Cons

Owner is a liar and a thief. she purposely makes how we are paid confusing and avoids speaking to you if you have any issues. She will lie right to your face and then blame it on a system glitch when finally cornered with facts. Even though she is the ONLY one that does payroll she puts off payroll questions to other management to avoid speaking to techs. Condescending, greedy and lazy. Only in it to make a a buck off the customers with zero regard for customer service or employee retention.

Explore other reviews about Mr. Handyman

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work life balance. Working by yourself, perfect for the divergent people. Company van with gas paid for starting day 1 that you get to take home daily. Penny (owner) is amazing and the best boss.

Cons

Small company so health insurance is very pricy (125.00 per paycheck).

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Boss fights to have solid employees, no poisonous attitudes, great pay and benefits, office staff is supportive and very good at what they do.

Cons

The only major one is that this is a “road life” job. It’s not for everyone, but it’s what I’ve done for nearly two decades so I am used to it.

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Mr. Handyman Response
2mo
Thank you for the great review and for being part of Mr. Handyman for more than three years. We’re so glad to hear you feel supported by your owner and office team, and that the culture, pay, benefits, and focus on building a strong team have made such a positive impact. We also appreciate your honest note about the nature of the work — the road life definitely is not for everyone, and we’re grateful for professionals like you who bring that dedication and experience every day. Thank you for being such a valued part of the Mr. Handyman team!
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