Very stressful working environment - Data Literacy Coach Multiverse Employee Review

1.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good salary and benefits. Also generous annual leave

Cons

I am writing this about a year after I resigned. I was hired there due to my background in education and of course my data and computer skills. Soon I realised that the company lacks clarity in performance expectations, making it difficult for employees to understand what is required of them. Feedback from management is often inconsistent and contradictory, leading to confusion and frustration. While I was there the KPIs and performance metrics changed three times and suddenly good and strong performers were treated as underperformers. Even when employees demonstrate improvement in their performance, they may still face unreasonable pressure and heightened scrutiny. There is a perceived bias in performance reviews, which can make the evaluation process feel unfair. Additionally, when mistakes clearly stem from upper management, accountability is often deflected onto coaches or sales representatives rather than being owned by leadership. Employees also face lack of trust when sharing feedback openly. On multiple occasions, I attempted to provide constructive feedback, only to be shut down by both my manager and their superior, preventing any meaningful discussion or resolution. I was deemed as bad performer initially because apprentices left the program within weeks from joining. I tracked data proving that these withdrawals happened due to lies sales people sold to the apprentices. I also compared my data to other coaches and they were almost identical. In the end my findings were dismissed. Overall unacceptable toxic behaviour towards staff has been consistently ignored or hidden under the carpet, rather than being addressed appropriately. A year later now and I am still thinking of the pressure, the unreasonable demands and the unrealistic expectations. Glad I managed to save some money but gutted I spent it on therapy sessions and medication.

avatar
Multiverse Response
3mo
Hi, Thanks for taking the time to leave us a review, I’m sorry you view your time at Multiverse this way. We appreciate your feedback and it’s a failure on our part if previous feedback was shut down rather than explored with management at the time. We endeavour to operate structured spaces for feedback, like our quarterly engagement surveys and bi-weekly All Hands, to ensure questions and queries are heard. On the culture of accountability, one of our core Operating Principles is being "Drivers, not Passengers." That applies to leadership too. I recognise that shifting KPIs can feel like the goalposts are moving. We have since moved to a much clearer OKR framework - so whilst our business does evolve at pace - this aims to ensure everyone knows exactly what ‘good’ looks like. We have also reinvented our Sales-Delivery handoff, ensuring a smoother process for all. I’m glad you felt supported by the benefits. We invest heavily in tools like Bupa Private Medical Insurance and Spill, as well as internal measures, to ensure mental health is a priority, not an afterthought. Best, Paige - VP People Talent

Explore other reviews about Multiverse

5.0
10 Dec 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- great training and development / high standards - sellers can earn high 6 figures. There are multiple 7 figure earners at the top - executive team and leadership has a history of winning big - the people are highly skilled and talented, growth mindsets everywhere

Cons

- not really a con for me but it’s a competitive environment (everyone is eager to prove) - if you’re not ready to excel and work hard you could fall short of teammates who are

avatar
Multiverse Response
1y
Hi, Thank you for your review. It’s great to read about your positive experience at MV, especially around our training, development, earning potential and incredible team. I appreciate your honest perspective on the competitive environment. Our Sales team is committed to high standards and excellence, it’s something we take pride in. But as you said, it’s not an easy ride so we look for people who are ready to work hard and reap the reward! Thank you for being a part of our team. We're lucky to have you! Bella - Head of People Experience
4.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is the number 1 driver and company values

Cons

Lack of foresight for quarterly reporting and lacks full company strategy across markets

See reviews by: Helpful|Rating|Date|All