A Nightmare in Retail: The Reality of Being a Customer Service Manager at Myer - Customer Service Manager (CSM) Myer Employee Review

1.0
2 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Retail Experience: You’ll gain hands-on experience managing a team and handling customer issues in a fast-paced environment. Some Great Team Members: Many of the frontline staff are hardworking and genuinely try to do their best despite the conditions. Employee Discounts: If you actually have the energy to shop after your shifts, the staff discount can be a small perk.

Cons

Nonexistent Support from Upper Management: You’re left to fend for yourself with little to no guidance, even when dealing with major issues. Unrealistic KPIs: Expectations are sky-high with no real resources or staffing to help achieve them. When you inevitably fall short, the blame lands squarely on you. Toxic Work Culture: The environment is built on pressure, micromanagement, and a revolving door of leadership. Most managers last less than a year. False Promises of Career Progression: They talk about fast-tracking internal promotions, but in reality, career growth is slow and based more on company desperation than merit. Performative Mental Health Support: Myer talks a big game about supporting employee well-being, but in practice, there’s little to no real help available.

Explore other reviews about Myer

5.0
14 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Easy work schedule and nice people

Cons

Pay was really low. But still good

4.0
17 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Colleagues I had were great

Cons

None that I can think of

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