The pay is LOW. Everyone can't be 19 years old and living home with mommy and daddy while working here. Some of us are a bit older and even live alone- no roommates or help. We've got regular bills like the rest of them. The pay is not enough to LIVE ON at all. It's awful. The pay is awful. We are expected to be on for every single call- cheerful, upbeat, understanding and able to type every mundane detail from these callers. Our calls flow back to back. There is no break. You don't get to pull your chair back and take a breather or go stand and have a short chit-chat with your neighbor. Other departments can do this. Claims and compliance? No. Yet, the pay is right at $13 hourly. That is terrible for a company bringing in this type of revenue.
To top it off, someone decided that paying overtime is money out of their pocket, so now, for those of us who basically DEPENDED on overtime, we're just SOL. I can name a couple people who actually needed that overtime to make ends meet. Now, it's no longer an option for us. Very nice and thoughtful. And for the few of us who have stuck around for years now, there are no real incentives for that. We get paid the same amount as someone who starts today... so much for tenure.
Recognition is non-existent. The previous company I worked for at least recognized, TRULY recognized their employees when they were complimented by a caller. At my old company, we would receive a small gift card, lunch, and the management team would actually come to your desk and congratulate you. It was a true motivator and made us feel appreciated. At this company, you get nothing but a ton of e-mails... which is actually annoying. That's it, a weak e-mail. We are never recognized or rewarded.
On a day to day basis, it's just call after call after call... There are never any social breaks or potlucks- nothing. Just more calls. There is really nothing to look forward to. If you are wanting to move forward or are unhappy in your department and inquire about moving, you're told "NO." When we were hired, management kept preaching about how you can move departments and learn more and grow with the company. Yeah, right. I've been trying to move for years now and am stuck in the same department but they will hire people fresh off the street into the department I want to move to, regardless of performance. Essentially, you're stuck. How the specialists are treated is not impressive.
