No paid parental leave for this position; you get parental leave, but who can afford to work with out pay on 14.50 hrly. You only accrue PTO, there is are no sick hours. Management has been somewhat difficult when it comes to being sick, providing doctor's notes and still giving points. Stuck to the phone beside breaks, lunches, or rare "meetings." Time off is based on hours allotted to the entire contact center. If you are creative or passionate about doing things that make change, this is not a job for you.