Great people, slow leadership - Customer Success Manager (CSM) NPAW Employee Review

2.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Anonymity, client relationships are positive

Cons

Lack of direction, personally and company-wide Chaotic, unorganized Lack of processes and documentation

Explore other reviews about NPAW

5.0
12 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Management shares a common goal with all employees. Higher-ups empathize with their subordinates. Management also listens to suggestions / issues that employees have and actively work to address them.

Cons

Decision makers can be slow to grow the development team. The hiring process can take way too long

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NPAW Response
3y
Thank you very much for sharing such a positive experience. It means the world to us! We take note of your feedback, as always we'll try to improve this topics and keep growing as a company.
4.0
4 Mar 2024
Recommend
CEO approval
Business outlook

Pros

culture and mission is supportive for all

Cons

resources could be increased to support more professional development

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