Pros
Remote work and they supply your computer
Cons
-Very poor training. -Pay is horrible - You have to ask to go to bathroom. I'm sorry we are all adults here. This isn't grade school -Only 2 people were left in my class after TWO MONTHS. Everyone else quit -You're forced to level up and take more calls with no break in between. Constant new affiliates and the training is VERY bad on these new affiliates. The supervisors are just checking their box for training - Customers are extremely rude and will leave you filled with anger at the end of your shift. You'll also be very tired mentally at the end of your shift -Metrics, metrics, metrics. Looks like you used the bathroom too long this week! -Management sits back and collects a check. The evening shift leads are helpful. Most leads help on calls is usually worthless -Human resources will mail you a $1 candy bar and a certificate (shipping is over $4). There are so many upper management people I'm not even sure wth they even do. Why are you mailing people candy bars and trying to make things "fun" when the tech support that keeps your company afloat are constantly getting shafted?? -Micromanagement is the worst. You are ridiculed for saying "um" too much or if there is silence on the call - The affiliates and management will gang up on you and blame you for everything. If this all sounds great, then give it a go. As soon as you start this job, start looking for a new one.