I was bullied and abused at Namati - Network Associate Namati Employee Review

Thank you for your post. We are very sorry to hear that this is your perception of your time with Namati. Since 2019, Namati has conducted regular surveys to gauge the health of Namati as an organization over time and to provide a space for anonymous feedback from our colleagues. From those surveys, we’ve seen that staff who work with us tend to be happy -- over the years, an average of 86% of survey responses have indicated a positive experience at Namati. Since our founding, Namati has hired well over 200 individuals and only in very rare instances (fewer than 5), have we concluded that a staff member is not well-suited for their role and have parted ways. And we only reach that determination after working hard to get aligned with the staff member - a multi-step process we detail below. Every time that we have parted ways with an employee - including in Kenya - Namati has followed a meticulously detailed performance assessment process. The process of addressing a performance gap begins with candid conversations about performance between a supervisor and the staff member. In most cases that’s sufficient to solve the problem. If not, however, we then progress to written warnings, written performance feedback given to the staff member, opportunities for employees to improve performance over a period of time, and support given to the employee in order to reach agreed performance benchmarks. If after all these efforts performance has not improved to the required standard, we have parted ways in accordance with our personnel policies and Kenyan employment laws. At Namati we believe in maintaining a positive and empowering team environment, in line with our organizational cultural principles, and we make continuous strides to deepen this culture in all of our offices and teams. Part of Namati’s culture is cherishing giving and receiving feedback. Namati provides robust opportunities for staff to give “360 degree feedback” (to direct reports, peers, and supervisors) on a regular basis, including opportunities to provide feedback about one's supervisor to his or her line manager - anonymized where necessary - so that any concerns can be addressed. Namati also has clear grievance redress procedures that are available to all staff members. In Kenya to date, we have never received any formal complaint about a supervisor or other staff member. We do cherish feedback and would welcome you to reach out directly to either of us should you wish to discuss further. Thank you, Vivek Maru, Namati CEO Laura Goodwin, Namati Kenya Head of Office