Pros
Most employees, whether veterans or not, sincerely care about honoring those interred in National Cemeteries. People in the field/at the cemeteries typically go out of their way to accommodate families for services and such. People in the regional offices and central office are out of touch with what it takes to actually run a cemetery, yet all they do is make poor decisions that negatively effect the day to day operations at the cemetery level.
Cons
Too much micro management! As mentioned above, regional offices and central office make unrealistic demands on local cemetery staff just to justify the high salaries of the higher ups. When the occasional knowledgeable person is hired, the management above them does not listen to their input. Leadership is very poor starting at the top and going down through all of the middle management. Poor communication from the top down - messages do not get filtered down to the field very well.