They suck - Anonymous employee National Notary Association Employee Review

Helpful, affordable, professional, easy to understand, quality customer service

Slow customer service follow up

Some colleagues are genuinely talented, but have to dull-down their abilities to fit in with a mediocre-performance culture.

Leadership culture prizes control and optics over coaching and growth Micromanagement instead of trust; little room for creativity or initiative Toxic behaviors tolerated, even when well documented, creating a hostile environment Culture of "best job ever" is built on gimmicks (Halloween contests, summer ice cream trucks, raffled baseball tickets) rather than meaningful support and career growth No real accountability at a senior level for bullying, favoritism, or sexual harassment High turnover 2022-2025, losing strong contributors who move the needle Financially unstable due to poor management decisions, creating job insecurity Chairman and CEO are well beyond retirement age. Likely preparing to sell or dissolve.