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Navy Federal Credit Union

Engaged employer

You let me down - Contact Center Representative Navy Federal Credit Union Employee Review

1.0
9 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Good hot food in the cafeteria at a good price. (Pensacola center).

Cons

Much of the management staff is green. Two years or less of experience. If Your an older employee, watch out. New training programs in place to help weed out new people. On the surface, the company promotes lots of good will toward its employees. It shouts out the promises of great benefits and good pay with excellent work life balance. Management thinks they can do no wrong and displays a belief that you are very lucky to have a job here. The non profit company is now going through growing pains and is starting to cut corners. They have openly talked about this in town hall meetings. Cutting down training programs and expecting more for less looks like the future for Navy Federal Employees. As long as there is a line at the door to get in, Navy Federal will find some way to cut corners on operations. Its happing now.

Explore other reviews about Navy Federal Credit Union

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
2d
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

3
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