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Navy Federal Credit Union

Engaged employer

Lack of Ethics in Leadership - Mortgage Loan Processor Navy Federal Credit Union Employee Review

2.0
28 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Liked my co-workers. Meet some very nice people on the staff level.

Cons

Leadership is lacking ethics. Retaliation from real estate lending leadership happens far too much. Supervisors and middle managers have no formal training in leadership. They refuse to communicate the changes they wish to place into the department, then punish staff employees when they can't follow through. Favoritism and gossip from supervisors and managers are far too common on the floor. Purposely place in faulty KPI (performance goals) that can't be reached to justify lowering raises and PIP payout. Leadership continues to get the company into too many lawsuits.

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Navy Federal Credit Union Response
1y
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

A lot of chance to move up or move to a different department

Cons

High workload and high stress. Work a lot of overtime.

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Navy Federal Credit Union Response
1mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
3.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very friendly people, good work life balance overall, large employer in area, great bonus structure. Love their employee events. And they do really care a lot about their members.

Cons

Growth and advancement is not discussed, it's up to you to move your career forward. Promotions are awarded based on structural needs or optics, rather than merit. Roles and titles are very confusing in certain areas, it's difficult to tell what's lateral vs a promotion. People are hired for the same or similar roles with drastically different tenure and experience. Return to office keeps increasing and they are monitoring badge swipes like big tech. They care more about people sitting in cubes on Teams meetings than work output or your career momentum. Many people have been allowed to work fully remote until they became strict on policy and now they are enforcing strict compliance policies on only some but others are entirely excused. They are also sending threatening emails to adhere to in office mandates. Disappointed that of all employers they aren't recognizing work life balance, high gas prices and horrendous commutes in the DMV.

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Navy Federal Credit Union Response
1d
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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