There is no open door policy - Administrative Assistant Neil Kelly Co. Employee Review

- Longstanding, trusted brand with over 70 years in business. - Recognized as a leader in residential remodeling with national and regional awards. - Longstanding relationships with vendors, trade partners, and clients. - Many employees have long tenures, showing loyalty and job satisfaction. - Commitment to education, safety, training, and career development. - Competitive salaries (as you mentioned). - Open-door policy — approachable leadership team. - Employee voice matters through surveys, town halls, and committees. - Transparent business updates, so staff understand direction and goals.

- Needs improvement in culture of collaboration and respect across deparments. - Needs improvement in internal growth and promotions.

I’ve been with Neil Kelly since 2013 and have seen the company navigate many changes over the years. What stands out most is how truly unique this place is. In business for 77 years, Neil Kelly has a legacy of stability and trust—there are employees here who have spent their entire careers with this one company. The culture is exceptional. The company is sized perfectly, small enough to feel like a multi-generation, family-owned business where you personally know almost everyone, yet large enough to provide the resources, opportunities, and benefits of a well-established organization. You’re never “just a number” here. Since our new CEO took the helm, we’ve made remarkable strides, streamlining processes, integrating new systems, and embracing technology more quickly to improve both our operations and the customer experience. It’s been exciting to see the pace of innovation pick up while staying true to our values. Neil Kelly is incredibly generous with compensation, PTO, and benefits, and they truly value their employees’ well-being. This is a rare gem of a company, and I feel very fortunate to be part of it.

At times, the decision-making process can feel a bit layered, with many people involved before moving forward, but like in any established organization, it’s rooted in ensuring quality and consistency.