working at last call by neiman marcus sucks - Customer Service Associate Neiman Marcus Employee Review

2.0
28 Sept 2012
Recommend
CEO approval
Business outlook

Pros

30% discount although management usually doesn't let you use it on the high end nice merchandise when we first get it, flexible with my school schedule, don't have much to do most of the time because business is slow

Cons

unrealistic sales goals, management always on everyone's ass to collect customers contact information emails, addresses, phone numbers... if you don't get 85% of customers info that you check out management will B#$ch you out at your monthly review... most people that work there now just take it off customers drivers licenses without them knowing when they check for id's on credit cards... management always pushing sales associates to sell, but with no customers in the store and no good merchandise it's kinda hard. it doesn't seem like there's much opportunity to move up... all the managers at the store have been in the same position for the past 5-8 years and don't seem like they're going anywhere anytime soon... some employees started off full time and have voluntarily cut their own hours just because the store atmosphere created by management is so depressing and negative... the customers for the most part are alright but if you work here be prepared to have some real piece of S#$% customers in there that are stingy and want everything for free and will yell at you when you check them out and everything isn't 70% off... there's lots of people like this that come there that want the "Neiman's" life style and don't want to pay for it

Explore other reviews about Neiman Marcus

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

* If you have an amazing team and management the day goes by fast. * Commission. * Easy to rely on foot traffic to meet goals. * If you ask for growth, they set thing ups that align with what you want, you just need to ask.

Cons

* If its slow, its SLOW. * There can be drama, it just depends on the department you're in.

3.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

good pay, good retired tech/fashion prop sales, hour long lunches

Cons

terrible work environment with whole bunch of eating disorder talk and projection at models (even from some management), management makes everyone stay until 4:30 even when all the minimum work requirement (and oftentimes more) is done, they will write you up for something extremely small then dismiss a big thing from another employee, terrible communication between managers therefore terrible communication to employees, employees get publicly ridiculed when they're just asking questions even amidst the terrible communication issues that are already there,

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